Reprinting Itinerary/Invoice

Answer:

If you know the invoice number, enter: HQB/INV/123456 (123456 is the invoice number.)

If you don’t know the invoice number, follow these steps.

You can also reprint an itinerary/invoice by using Relay™ Print Recovery.

For more formats, see: HELP RESEND and HELP FALLBACK

For special passenger (PTC) fares that require that a passenger reside or work in a specific location, you can use a personal geography modifier to validate both the passenger type and the personal geography provisions.  You may see these provisions on government, senior, ship’s crew, visit another country fares, etc.  The personal geography provisions may appear in the following rules text categories:

• Category 1 – Eligibility
• Category 15 – Sales Restrictions
• Category 25 – Fare by Rule
• Category 28 – Visit Another Country

Here is an Eligibility provision in a recent rule that requires pricing with a personal geography modifier:

1.  ELIGIBILITY 
UNLESS OTHERWISE SPECIFIED  VALID FOR GOVERNMENT TRAVEL WITH ID EMPLOYEE OF THE UNITED STATES.                                                         

Focalpoint

The personal geography modifier:

• May be used in the pricing format or Name field remarks
• Identifies where a passenger resides or works
• Follows the applicable passenger type code (PTC)
• Consists of 3 to 5 characters –
  • 1^st character – L – location identifier
  • 2^nd - 5^th characters – geography code – 2-character country code, 3-character city code, 4-character US state/country, or Canadian province/country code

Here are some format examples.

For more information, see:

• HELP MOD*
• HELP N:

Viewpoint

To price with a personal geography modifier:

1. After booking the itinerary, on the Fares menu, select Fare Quote.
2. On the Fare Quote dialog box, in the Passenger Description field, select the PTC (e.g. GVT).
3. On the Fare Categories dialog box, enter the passenger’s age, if required (e.g. child or senior fare).
4. In the Personal Location section, select City or Country and add the required location.
5. Click OK on the Fare Categories and Fare Quote dialog boxes.

For Help on any Viewpoint screen, press F1.

Galileo Optimal Shopping^SM

Tax Exempt Modifiers

Do you have clients who qualify for tax exempt travel? Here are some useful formats with pricing and ticketing modifiers.

Note: Some taxes are not eligible for exemption. To check tax rules, see $TAX-XX (XX=country code).

For more information, see: HELP TAX or HELP MODT

To Break or Not to Break

Examples:

Use the Must Not Break pricing modifier (NB2) to force a through fare.

Examples:

Use these modifiers for pricing and ticketing with: $B, $BB, T:$B and HB

For more information, see: HELP MODB or S*PRO/FARE-BREAK

PTC FAQ's

Which fares does this apply to?

PTCs replace PICs for all domestic and international fares – both public and private.

How do I find the PTC?

Display a tariff for special passenger fares. Example: To display senior fares, enter: $DNYCFRA-SEN

The PTC appears in two places:

• In the tariff display below the fare line. Example: PTC: SNN
• In the second line of rules text. Example: USE *SNN TO PRICE

When I used PICs, I added the age for some passenger types like seniors, youths, and children. How do I add the age for PTCs?

If the PTC:

• Ends with NN (Example: SNN), replace the NN with the age. Example: $B*S65
• Does not end with NN (Example: SRC), add the age to the end. Example: $B*SRC65

What if the PTC does not have an age restriction?

Then, just price with the 3-character PTC. Example: $B*MIL

Where can I find more info?

• For formats with the PTC pricing modifier, see: HELP PRICING MODIFIERS-PTC
• For formats to display PTC lists, see: HELP PTC

Or click here to download the new Galileo 360° Fares™ Quick Reference.

Debit Memo Scanning

 In our efforts to streamline debit memo processing, if you have the ability to scan your debit memo documents, we are pleased to offer a more efficient method of submitting debit memos you have received.  This new method will eliminate the requirement to mail or fax debit memo documentation by allowing you to scan the information and submit it via email directly to Galileo International for review using the following steps: 

 While providing a new method to more efficiently submit your debit memos to Galileo International, you may also continue to mail or fax your debit memo documentation utilizing the existing contact information listed below:

 Fax:  416-343-1412

Mail:

Galileo International
Attn: Agency Debit Memos
6901 S. Havana St.
Centennial, CO 80112
Phone for overnight vendors (UPS, FedEx, DHL, etc.): 303 397-5165

Booking Code Formats

 It’s important to verify booking code exceptions for both primary and secondary carriers, especially on international fares and industry (YY) fares.  (The main transporting carrier is the primary carrier and all other carriers on the fare component are secondary carriers.)  There are two formats to display booking code text from a tariff display. The following describes when to use each format.

Format:   

• $LB1 – Display booking code text for line 1 of tariff display.

  To display:  

• Primary carrier booking codes for carrier-specific fares.
• Secondary carrier booking codes when the primary carrier files secondary carrier exceptions.

 Format:  

• $LB1/BA – Display booking code text for line 1 of tariff display for carrier BA.

To display:  

• Carrier (BA) booking codes for industry (YY) fares.
• Secondary carrier (BA) booking codes on carrier-specific fares when the secondary carrier files its own exceptions.

 Reference: HELP $LB

YQ and YR Modifiers

Galileo’s tax table has recently been enhanced to validate the plating carrier restriction when you store the fare (T:$B). However, to validate the fee when you price ($B) the itinerary, you need to use the plating carrier modifier.

Here are format examples to price an itinerary for these carriers using the plating carrier modifier.

$BCAF

$BCFI

$BCMH

$BCRO

Elimination of International Sales Indicators

First Availability

The Williams family would like to spend a holiday weekend in Orlando, but they want the cheapest fare, which is booked in T class.  First Availability searches for a specific booking class and number of seats for the requested day; then a period one day back and five days forward.

Here are a couple formats to search for the first available flight in a specific class of service.

 To search for:

One seat in T class   – A/T/18FEBYYZMCO+AC

Four seats in T class – A/T4/18FEBYYZMCO+AC

 After entering one of these formats, you can use most modifiers to update your display. 

 For example:

More availability                                A*

2PM                                                    A*2P

19FEB                                                A*19FEB

Direct service                                    A*D  

 For more formats, see: 

HELP A/

S*PRO/RSVN-FIRST AVAILABLE

Optimal Shopping by Cabin

If your customers normally travel in business or first class, you probably use Optimal Shopping cabin modifiers.  For example, FS//¤C shops for the lowest priced itinerary options in business class. 

Previously, Option 1 returned the lowest fare for the booked itinerary and ignored the cabin modifier.  So, if you wanted the best fare for the booked itinerary in the cabin requested, there were two steps:

1.       Request the Best Buy by  cabin,  $BB//¤C, to get the best fare for the booked itinerary in the desired cabin.

2.       Request Optimal Shopping by cabin FS//¤C, to shop for alternate low fare options in the desired cabin.

Great news!  Your two-step days are over!  Effective September 24, 2009, Option 1 returns the lowest fare in the cabin requested.  So, now Optimal Shopping does it all.

For more information, see: 

HELP FSA

Product Advisory 699 in ASK Travelport answer 18022.

Infants without seats

• Check the airline’s policies regarding: 
  • When to issue e-tickets and when to issue paper tickets 
  • What geographies require infant tickets (e.g. tickets may not be required for travel wholly within the US) 
  • Special service requests (SSR), such as form of ID 
• If the airline participates in Apollo® briefings, you can find their policies under S*XXB/ (XX is the airline code). If they do not participate, check their Web site. 
• If an infant ticket is required, add a separate Name field for the infant with an I/ infant identifier.
  Example: N:I/MCKEEVER/SARA MS 
• Some airlines inhibit e-ticketing if an N:I/ is on the PNR at the time of ticketing. Check the airline’s policy. 
• Recent enhancements to Galileo 360° Fares™ validate accompanied travel provisions and require that an infant be priced with an adult.
  Example: To store a fare for an adult in Name field 1 and an infant in Name field 2: T:$BN1+2
• To store an infant fare separately, use name select (N2) and a fare identification code (FIC) (³Y).
  Example: T:$BN2/¤Y
  Warning: When a FIC is used to store a fare to override a restriction (accompanied travel, in this case) the fare is not guaranteed.

Here are some format examples:

For more information, see:

S*GEM/PFI MAINTENANCE 
HELP PRIVATE   
HELP PFR6 

Debit Memo Status Online

Did you know that you can now view debit memos status online? To access it:

1. Go to: http://support.galileo.com/canada and log on.  Or, if you're already logged on, click here and skip to step 3..

2. Select Help 411 from the navigation buttons on the left.

3. Click Debit Memo Procedure.

4. Click Debit Memo Status Search. (new item at the top of the page)

This information is available online for 60 days. As always, if you need more information send an email to: atldebitna@galileo.com

Required Debit Memo Information

1. One copy of all pages of the complete airline debit memo stating reason for debit.

2. One copy of the Apollo-issued ticket.

3. The ticketing agency’s Apollo pseudo city code.

4. Agency contact for correspondence including name, address, email, fax number, and pseudo city code.

For more information, please log in to http://support.galileo.com/canada. Go into the Galileo 360 Portal and Choose Help 411, and Debit Memo Procedures.

Rules Text by Keyword

Also, did you know that you can use either the $V or FQN formats for both domestic and international.

For more rules text formats:

HELP RULES

HELP VALIDATE

Optimal Shopping in Viewpoint

Here’s what you do: 

1. On the Viewpoint Fares menu, select Galileo Optimal Shopping Tool. 
2. Complete the Segment Specific Information (and any optional fields) for each leg of the trip and click Add. 
3. Click Search. 
4. Select a price and itinerary, and then click Sell. 

For help on any Viewpoint screen, press F1.

Specified Private Fares Quote

Well, your troubles are over! Now, there are three new pricing modifiers that only return:

• Private fares with a specified account code: -:
• Airline Private Fares: :A
• Agency Private Fares or PrivateFares 1: :G

Here are some formats using the new modifiers:

For more information, see:

S*GEM/SPECIFIED PF QUOTE

HELP PRIVATE

To download a Private Fares Formats Quick Reference, click here.

To sign up for an Agency Private Fares class, click here.

Top 10 Reasons to switch to Agency Private Fares

Display Rules from Priced Itinerary

You probably know how to display rules text from a tariff display. But do you know how to display rules text from a priced international itinerary?

Here are the steps:

1. Price the itinerary. $B

2. Display a list of fare components. FQN

3. Display a rule summary (for fare component 1). FN1/S

4. Display complete rule for a specific category (stopovers). FN1/STP

Click here for a demo on this procedure.

Want to learn more about international fares? Click Here to sign up now for the new online self-paced International Fares courses.

Shortcuts from Availability

You've just checked availability, and you want to quickly check the tariff display for the same city pair.
Did you know that from an Apollo availability screen you can:
 
>$DL1                     Display a tariff  for the carrier on line 1 (Apollo will use the date from the availability)   
>$DL1:RT/Q             Display a tariff for the carrier on line 1, request Roundtrip fares (:RT) and include surcharges (/Q)  
>$DL1V30JUN           Display a tariff for the carrier on line 1 and validate with a return date of 30JUN 
 
For more format examples see:
 
HELP AVAIL
 
From the availability, you can also check the Schedule display for Direct flights on that city pair.  This will give you flight frequency information for Direct flights (both Nonstop and Change of aircraft flights)
 
>S/A                     Display schedule from current Apollo availability displayed
>S/A+LH               Display schedule from curent Apollo availability for specific carrier code (LH)
 
For more format examples see:

HELP S/
 
Interested in learning more shortcuts?
Register for the next Canada:Timesavers for Selling Air  Instructor-led training session (April 20) .
To register, Click Here.