Microsoft® Office Tips

1. Press CTRL F6 to toggle between documents within an MS Office application.
2. Press F12 to Save As in most MS Office applications.
3. Right click the Start button to open an Explorer window.
4. Right click the Taskbar, and then select Show the Desktop (to minimize all windows).
5. F4 repeats last command in Word and Excel.
6. Select text and press CTRL ] to increase font size, or CTRL [ to decrease font size.
7. Use AutoCorrect function in Word, PowerPoint, Excel to create "shorthand" for frequently typed words or phrases, e.g. if your company name is Travel by Toni, type shorthand "tbt" and press Enter or the spacebar and it will change to "Travel by Toni." Use it to correct frequent typos, changing "manger" to "manager." Here's how:

1. On the Tools menu, select AutoCorrect.
2. In the Replace field, type your shorthand entry, e.g. tbt
3. Tab to the With field and type what you want your shorthand entry to translate into, e.g. Travel by Toni
4. Click OK.

Did you know that Apollo provides five work areas?   These areas, known as Agent Assembly Areas or AAAs, allow you to access five different PNRs at the same time.  Some vendors will not let you hold segments without ending the record within a certain time-frame, so make sure you complete PNRs in a timely manner.

When you sign on to Apollo, you have access to all five AAAs—A, B, C, D, and E, with A as the default. 

Focalpoint

You can navigate between AAAs and display PNRs residing in each AAA in different Focalpoint windows.  You can also display a list of AAAs to see which AAA you are working in and which AAAs have active PNRs.

Here are a few handy formats.

If  you attempt to sign out while there are active PNRs in any AAA, an alert prompts you to finish or ignore the PNR. 
Here is an example of the alert:
 B-OUT A-IN AG-OK FIN OR IGN – APOLLO

For more information, see:  HELP AAA

Viewpoint

To navigate between AAAs in Viewpoint, on the Tools menu, select Change Work Area.  A list of AAAs appears with a check next to the active AAA.  You can select the AAA that you need to move to.

If you attempt to sign out while there are active PNRs in any AAA, an alert prompts you to finish or ignore the PNR. 
Here is an example of the alert:
B-OUT A-IN AG-OK FIN OR IGN - APOLLO

For Help on any Viewpoint screen, press F1.

For  a refresher on Apollo basics, take a self-paced tutorial.  To register:

1. Go to: http://support.galileo.com/SGC/LMS/AMERICAS/en-ca/
2. Enter your pseudo city code and agency PIN, and then enter your Apollo sign-on and initials.
3. In the Self-paced Online section, click the course link and register.

Does your agency have a Secondary Authorizer for Apollo?

A Secondary Authorizer is in charge of administering passwords, building/deleting logons, and granting agents access to various Apollo functions.  Your Secondary Authorizer can control who has access to functionality such as Agency Private Fares, Custom Check rules, and various profile and queue functions.  Having a trusted employee, who knows your employees and your business, as your Secondary Authorizer ensures that you maintain the security of your business, client records, and travel reservations.

To set up a Secondary Authorizer for your agency, your manager or owner should contact the Help Desk if you do not have someone designated.  

To register for an instructor-led online class on Apollo Terminal Security:

1.       Go to:  http://support.galileo.com/SGC/LMS/AMERICAS/en-CA

2.       Enter your pseudo city code and agency PIN, and then enter your Apollo sign-on and initials.

3.       In the Self-paced Online section, under Learn Out Loud, click Apollo Terminal Security.

4.       Complete the registration.

In addition, there are several resources available in ASK Travelport.  Just enter your question in the Search box or click one of the links below.

For Secondary Authorizers:

·         Terminal Security Quick Reference

·         How do I create a new sign-on?

·          How do I unlock my agent's sign-on?

For agents:

·         How can I unlock my Apollo sign on and reset my password?

·         Why do I need an Apollo keyword in my sign-on profile?

·         How do I find out what my keyword is when I am already locked out of Apollo?

Do you struggle to capture new and retain existing sales in today’s competitive environment?  Do your travel counselors lose sales because they miss buying signals or other sales clues? Is your agency’s sales language confused when counselors don’t follow repeatable steps that correspond to a sales process?

In response to these challenges and our commitment to add value to your business, we offer on-line self-paced e-learning sales skill curriculum featuring three tutorials:

• Sales 1: Get Started with Selling Skills
• Sales 2: Sales as a Process – Gathering Information
• Sales 3: Continuing the Process – Giving Information

These tutorials help you differentiate yourself and your agency through your sales expertise.  What’s more, we’ve partnered with The Travel Institute to present their sales skill content in these tutorials, thus bringing you tested sales concepts and practices.  In addition, audio role plays further enhance your learning and extend the sales experience. 

To register for these tutorials:

1.     Go to: http://support.galileo.com/SGC/LMS/AMERICAS/en-ca

2.     Enter your pseudo city code and agency PIN, and then enter your Apollo sign-on and initials.

3.     In the Tutorials section under Professional Skills, click the tutorial link and register.

4.     Once registered, click the green arrow to launch the tutorial.

Are you wondering what’s happening with a problem ticket that you opened with the Help Desk?  Here is the best way to check the status of your open problem tickets.

1.       Go to the Galileo 360° Portal.

2.       On the left panel of the Home page, click Support.

3.       On the Support page, click Problem reports – check status.

4.       Complete the form. 

A representative will respond to you within one business day with the latest status.

To:

Use this format:

Convert CAD 100.00 to euros with the Banker’s Selling Rate

FZSCAD100.00EUR

Convert fare on line 2 of a tariff to your local currency

FZS2

Display hotel availability in CAD (without air)

HOA11AUG-13AUGLON/$CAD

Display car availability in CAD (with air itin.)

/+CAL/$CAD

Find:

Here:

Standalone currency conversion

Fares menu, Currency Conversion

Tariff currency conversion

Fares menu, Tariff Display, Options

Hotel currency conversion

Hotel menu, Availability, Basic Fields tab

Car currency conversion

Car menu, Availability, Rate Categories tab

Canadian Province and USA State Codes

Avoid Excessive Transactions

Diner's Club Form of Payment

For form of payment formats, see: HELP FOP

We provide quick steps on how to register for classes at the end of many of our tips. This week, let’s take a closer look at the types of courses and the registration process.

Galileo offers three types of courses:

• Self-paced online courses cover many topics including air, fares, cars, hotels, Relay, and sales skills. You can take individual courses or follow a curriculum. Classes average an hour in length, are available 24/7, and are free of charge.
• Instructor-led online courses are available through a WebEx session and usually highlight specific products. Classes run for 1 – 1½ hour, are scheduled at various times, and are free of charge. (Cancellation/no-show fees apply.)
• Classroom courses are general Apollo classes and advanced products courses, such as Custom Check, Scriptwriter Plus, and Agency Private Fares. Classes are offered in our Atlanta and Denver classrooms, are 2 – 4 days long, and are fee-based. (Cancellation/
  no-show fees apply.)

To register for classes:

1. Go to: http://support.galileo.com/SGC/LMS/AMERICAS/en-ca
2. Enter your pseudo city code and agency PIN, and then enter your Apollo sign-on and initials.
   Notes:
   If this is your first time logging on to the Learning Management System, you will be required to complete a profile.
   Service bureau agents who do not have an Apollo sign-on may create a profile using their initials for both Sign-on and Initials fields.
3. Click the course or curriculum you would like to take.

Depending upon the type of course, the registration process varies from this point. With self-paced courses, you may launch a course at the end of the registration process. With all courses, you receive a confirmation email, which provides further details.

For more detailed information, see the Galileo Training Services Quick Reference.

For guidance on which courses to take, see Training Paths.

Self-paced Courses and Pop-up Blockers

To temporarily override pop-up blockers: 

Hold the Control key while you launch the course. 

To disable all pop-up blockers: 

• On the Internet Explorer Tools menu, select Turn Off Pop-up Blocker. (If it is already off, you won’t see that option.) 
• Click the pop-up icon on any other toolbars that you have loaded (Yahoo, Google, etc.) and follow the instructions. 
• Right-click on a blank area of the toolbar to determine if you have any hidden toolbars, which may also have pop-up blockers. If you have any hidden toolbars (Yahoo, Google, etc) make sure that pop-up blockers are disabled.

 Now you should be able to launch that course. Happy learning! 

To register for online self-paced courses, go to >> Galileo 360 Learning >>Log-In.

Apollo Keywords

Soon, this won’t be a problem.  Galileo will be introducing a new web tool soon to unlock your Apollo sign-on, as long as you can provide your Apollo agent sine and keyword.

So if you don’t know your Apollo keyword, now’s the time to set it.  Here’s what you do: 

1.  Display your STD profile.  Example:  STD/ZABC (ABC=agent sine)  
2. Tab to the KEYWORD field and enter a 4-6 alphanumeric keyword.  Be sure it’s easy to remember – your pet’s name, your favorite PIN, or your address, for instance.  
3. Tab to the end of the line (after the N) and press Enter.  
     

More about keywords:

For more information, see:  HELP KEYWORD

Instant Cheatsheet

Have you ever read an Apollo® Help page or a briefing page in Apollo and thought, "I wish there were an easy way to print the entire page?"

There is! Here's all you do.

To print a page with Focalpoint Relay™ Response Capture.

1. Display the page in Focalpoint®. Example: HELP EMAIL
2. On the Focalpoint Companions menu, select Relay.
3. On the Relay toolbar, click Response.
4. In the Window section, select Complete Active Response.
5. In the Destination section, select Printer/Fax.
6. Click Capture.
7. In the Print dialog box, click OK.

This gives you a copy of the entire page—your own Quick Reference. You can highlight the important formats and post them at your workstation. This is the best way to print any scrollable displays, such as PNRs, histories, $TAX, and tariff displays.

Try the other options in the Window and Destination sections of the Response Capture dialog box. For example, by changing the destination in Step 5, you can view the display in Notepad.  This is especially helpful if you want to use a Find command for a specific item in a PNR history or $TAX display.

For Help on the Relay application, press F1.

.

·         Shoes and coats guidelines     

·         TSA-approved baggage locks

·         Carry-on baggage guidelines

·         Typical wait times

Mrs. Potter's voice quivers, just a bit. She can't afford the price you just quoted for her trip. You want to help her and you really want the sale. Here are some ways you can overcome her objections by paring down the cost.

• If you can save money by flying into Chicago Midway instead of O’Hare, can your friend pick you up there?
• Fares for flights often vary by the time of the day. If you are flexible, I can see if morning flights are less expensive.
• Midweek travel is generally less expensive than weekend travel. Can you travel on Tuesday or Wednesday?
• If it’s less expensive, can you stay until Sunday?
• Sometimes the fares are lower if you book in advance. Can you leave on the 21st instead of the 18th?
• Why don’t we check for the best hotel values? Then we can check the hotel features to make sure that the hotel meets your requirements.
• If you pick up the car on Thursday instead of Wednesday, you qualify for the lower weekend rate.

Need to hone your sales skills? Then take our self-paced sales courses. To register:

1. Go to: http://support.galileo.com/SGC/LMS/AMERICAS/en-ca
2. Enter your pseudo city code and agency PIN, and then enter your Apollo sign-on and initials.
3. In the Self-paced Online section, click the first sales course link and register.
4. Launch the course.

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