As you know, ASK Travelport is an excellent resource for information on Travelport products and services.  One secret of our success is customer feedback.  There are two ways to submit feedback.

Rate an Answer

At the bottom of each answer is a section:   “How well did this answer your question?”  After you select a percentage and click Submit Rating, you can tell us how this answer can be improved.

Ask a Question

This is available for Apollo customers in the US and Canada.  If you search for a question but can’t find what you are looking for on the Answer tab, select the new Ask a Question tab.  Here you can request a new question.  This option is for questions of a general nature.  If you have a question about a system problem or a specific PNR, contact the Help Desk as you normally do. 

ASK Travelport content managers review your requests and either update an existing answer, add a new answer, or advise you where to find the information.? You are the expert on what you need to know.  We eagerly await your comments.

For more information, see the ASK Travelport Quick Reference in answer 5810.

Or take an instructor-led online class on ASK Travelport or Resources.

To register:

1. Go to: http://support.galileo.com/SGC/LMS/AMERICAS/en-ca/
2. Enter your pseudo city code and agency PIN, and then enter your Apollo sign-on and initials.
3. In the Instructor-led Online Classes section, click the desired course link, and register.

With the current concern for public health, this is a good time to review health information in Timatic, the automated version of IATA’s travel information manual.  Timatic provides passport, visa, health, and country information for nearly 200 countries in Apollo through a link to IATA. You can use direct formats or access masks (fill-in formats) for Timatic functions to get immediate answers.

Let’s say, your customer is embarking in Chicago, transiting Panama City, with a destination of Sao Paulo and you want to know what immunizations are required and recommended.

Here are some formats to display health information with either a direct format or a mask.

To scroll in through a Timatic screen:

For more information about Timatic and some public health resources, see:

• HELP TIMATIC
• Timatic Quick Reference
• World Health Organization
• Health Canada

To learn more about Timatic, register for our online instructor-led class (LOL – Learn Out Loud sessions.  To register:

1. Go to: http://support.galileo.com/SGC/LMS/AMERICAS/en-ca/
2. Enter your pseudo city code and agency PIN, and then enter your Apollo sign-on and initials.
3. In the Instructor-led Online, click the course link, and register.
   

Galileo Demos

Galileo offers several demos on Galileo products and how to use them.

For example, you can find out how you to book cruises using Galileo Cruise or learn about the features and benefits of using Galileo Desktop.

Perhaps you’ve heard of Viewpoint but never taken the time to learn more about its advantages?

Do you want to see how to shop for net fares from multiple consolidators simultaneously using Galileo NetFares?

Did you know you can now access Apollo via the internet using our newest product Galileo Desktop Internet Access also called GDIA? Would you like to find out more?

The answer to all those questions and more can be found by viewing some of the Galileo demos. The short demos can be accessed by clicking the Galileo 360 Learning link, then Demos from the Galileo 360 portal.

Current demo’s topics include:

Steps to access the demos:

• Access the Galileo 360 Portal www.galileo.com/can360 and log in using your PCC and PIN
• Click on Galileo 360 Learning

Under «Galileo 360 Learning», click « Demos » then select the desired demo.

Summer is over!  You bought the kids new shoes, notebooks, rulers, and a box of number 2 pencils.  You packed the lunches and sent them off to catch the school bus.  The kids are back to school, but what about you?  Haven’t you wanted to hone your professional skills?  It’s time for you to go back to training.

Galileo Training Services offers three types of training for Apollo agents.  Here are examples of some of our most popular offerings:

• Self-paced online classes –Air, car, hotel, and sales
• Instructor-led online classes – Travelport Cruise & Tour, ARNE, Ticket Exchanges, etc.
• Classroom classes – Apollo for Travel Professionals, Agency Private Fares, and Custom Check

Find out all about our offerings on the Galileo Training Services page in the Galileo 360° Portal. 

Here are some convenient links to help you get started: 

• View a schedule of instructor-led classes
• Download a Galileo Training Services Quick Reference
• Register for classes

Join your kids as they go back to school.  Go back to training.

Check out some recent features in The Insider Archives.

HELP 411

Are you waiting for a seat assignment confirmation?   Do you need to report a fare discrepancy?  Are you waiting for a confirmation number from a car or hotel vendor?  These are just some of the many functions listed in HELP 411.  To access HELP 411:

Go to: www. galileo.com/can360   

1. From the Portal page, click Support.
2. Click the Help 411 link.
3. Select the appropriate item, complete the form, and submit it.

You will get a response to non-urgent questions within one business day.

To save even more time, why not add these page to your browser "Favorites"?  

Reset Password Online

Did you know that there is an automated tool to reset your Apollo® password?  Think of it—no more embarrassing calls to your secondary authorizer or to the Help Desk.

Before you can use this tool, you need to set a keyword on your Apollo profile.  A keyword is a 4 -6 character code that you never have to change, but you are permitted to change at any time. 

To set your keyword:

1. In Apollo, display your STD profile.  Example:  STD/ZABC (ABC=agent sine)
2. Tab to the KEYWORD field and enter a 4 - 6 alphanumeric keyword.  Be sure it’s easy to remember—your pet’s name, your favorite PIN, etc.
3. Tab to the end of the line (after the N) and press Enter.

Now, imagine it’s the weekend and you need to use Apollo but you’ve forgotten your password. 

Here’s the process to unlock your sign-on and reset your password.

1. Go to:  http://support.galileo.com/pwreset/UnlockPassword.aspx
2. Complete the form and click Unlock Password.
3. You receive an email with instructions on how to sign on to Apollo with your keyword instead of your password.
4. In Apollo, enter your sign-on and your keyword.
5. When prompted, set a new password.

Here is what you should do now:

• Set your keyword and make note of it.
• Set a favorite on your computer for the Unlock Password web address above.

For more information, see:

• HELP KEYWORD
• ASK Travelport Answers 4683 and 4688

ASK Travelport

Galileo 360° Portal

You’ve often seen references to the Galileo 360° Portal in Tip of the Week. Do you check it regularly? Here are a few of the items you can find there.

To access the Galileo 360° Portal:

Product Advisories in ASK Galileo

By now, you should be using ASK Galileo, the knowledgebase of questions and answers for learning about Galileo products, procedures, and business processes.

A new feature in ASK Galileo is access to the Galileo Product Advisories. These provide advance guidance or warning of changes, which may impact your business processes or robotic tools. We no longer distribute Product Advisories by email, so if you were on a distribution list you need to access the Product Advisories in ASK Galileo now. To keep you up to date, you can subscribe to a notification message whenever we add a new Product Advisory to ASK Galileo.

A list of all the current Product Advisories is provided in Answer 6000. For any advisory that applies to our market (i.e. North America) you can click a link within Answer 6000 to a summary of the advisory. At the bottom of the answer containing the summary you can download the full advisory.

Have you ever wondered:

• How to check passport and visa requirements in Apollo?
• Who can answer those unanswered questions about Travelport products?
• What is the best way to grab a Focalpoint® display?
• How to determine which Galileo products you have access to?
• What is the best way to email an itinerary?

LOL!

LOL—Learn Out Loud is a series of online instructor-led classes on targeted topics.  These sessions are 30 minutes long with an additional 30 minutes for your questions.  The current topics are:

• Email
• ASK Travelport
• Programmable Keys
• Focalpoint Relay Tools
• Apollo Terminal Security
• Queues
• Timatic

To register for these classes:

1. Go to: http://support.galileo.com/SGC/LMS/AMERICAS/en-CA
2. Enter your pseudo city code and agency PIN, and then enter your Apollo sign-on and initials.
3. In the Instructor-led Online section, under (LOL) Learn Out Loud, select the course you’d like to take and complete the registration.