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Tips and Tricks

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Tips and Tricks - Viewpoint™ / Galileo Desktop    


Viewpoint Right-Click Shortcuts

When you work in Viewpoint™, do you right-click? When you place your mouse over an area of a Viewpoint screen and right-click, a menu of popular tasks appears. Just click the task and you’re on your way.

Here are some right-click shortcuts that you can access from the Itinerary screen.

To: Right-click:
Retrieve a PNR Record locator
Add/edit phone numbers Phones
Add a segment Itinerary
Sign in to queue Itinerary
Add/edit FOP Form of payment
View a seat map Air segment

  

From a Car or Hotel Availability display, you can right-click to view descriptions or other details for the selected line of availability.

From an Air Availability display, you can right-click to view in-flight services.

The next time you work in Viewpoint, try it. You may be a right-click convert.

Need a Viewpoint refresher? Click Here to take a self-paced or online instructor-led course.

Viewpoint Data Update

Viewpoint™ uses local data tables to encode and decode cities, airports, reference points, airlines, hotel chains, and car companies.
These tables also include: states, countries, credit cards, currencies, pricing modifiers and SSR codes. To ensure that you have the most up-to-date data in Viewpoint, be sure to update your tables quarterly.

Here’s all you do:

  1. From the Viewpoint toolbar, select the Web icon.
    Galileo e-Agent™ appears.
  2. In the Miscellaneous section, select: Utilities
  3. In the Local Data Utility section, click: Click here to refresh your tables

For help on any Viewpoint screen, press: F1

 

 


Galileo Desktop Internet Access
Do you use FocalpointNet™ to access Focalpoint® over the Internet?   Did you know there is now an easier way? 

Check out Galileo DesktopSM Internet Access (GDIA).

GDIA gives you Web-based access to Apollo® anytime, anywhere.

  • No VPN client or other software download is necessary.
  • GDIA combines point and click functionality with cryptic entries and provides Internet links to the Web sites of your choice.
  • GDIA uses four Focalpoint® windows.  Use them the same way you use them today.
  • Use Apollo® cryptic entries to access Air, Car, and Hotel content using Focalpoint® windows on the Web.
  • Link to your agency ticket printer (HMLM).
  • Product upgrades are automatic.  There’s no need to load additional software.
  • You can store commands, utilize previous entries (Focalpoint® Replay), and customize a Web menu.  

Want to see how it works before you decide?  View the demos on the Galileo 360 Portal.

Finding Cities and Airports
 
There are a few ways to find information about cities and airports in Apollo®.

Viewpoint™

Hotel Availability  (Tip of the Week Favorite!)

Use if you want to:

  • Find out the nearest airport or city (What’s the closest city to Oconomowoc, WI?)
  • Encode/decode cities and airports (CHS—is it Charleston, SC or WV?)
  • Find the true city code (Sacramento—is it SMF or SAC?) 

      Here are the steps:

      1. In Viewpoint™, click the Hotel icon to display the Hotel Availability dialog box.
      2. In the City or Airport field, type the city code, airport code, or city name; and press the Tab key.
        - If there is a single match, the encoded or decoded city or airport appears in the City or Airport field.
        - If there are multiple matches, a list of city and airport matches appears on the Find City or Airport dialog box.

      Added bonus:  The Find City or Airport dialog box, which sometimes appears when you’re looking up a city from Hotel Availability, also has information on nearby travel ports (e.g. airports, train stations, bus stations), attractions, and suburbs.  

      Focalpoint®

      S*CTY/

      Use S*CTY/ to encode or decode cities and airports.

      • Encode:            S*CTY/KIGALI
      • Decode:            S*CTY/KGL

      S*MAP/

      Use Focalpoint Maps to view a list of major cities in a country, state, or province, plotted on a rudimentary map.

      • Country:                        S*MAP/FRANCE
      • US State:                      S*MAP/UNITED STATES-FLORIDA
      • Canadian Province:        S*MAP/CANADA-ALBERTA

      Timatic

      Use Timatic to display the country code and a list of airport codes within a country.

      1. Type TI-ML and press Enter.
      2. Tab once, type the full or partial country name, and press Enter.

      V.

      Use City Timetable (V.) to find details about a city code or airport code.

      • Example:          V.NGO

      For more information:

      In Viewpoint, press F1 on any screen.

      In Focalpoint, see:

      HELP CITY
      HELP MAP
      HELP TIMATIC
      HELP TIME       



    Viewpoint™ Maps
     
    Does your office subscribe to Viewpoint™ Maps?  Did you know that you can easily display a map from the following areas within Viewpoint?

     

    From the main Itinerary window, try one of these options:

    ·         To display a map for the destination of an air segment, right-click the segment and select Display Map.

    ·         To display a map without an air segment, click the Map toolbar button, enter the search criteria, select the appropriate map, and click OK.  You can search by City/Reference Point, by Postal Code, or by Airport. 

     

    From the Hotel Availability display,           

    1.               Double-click all hotels you wish to see on a Map.
    Green check mark indicates marked properties.

    2.               Right-click and select View Map for Marked Properties.
    A map appears with marked properties in a highlighted color.

     

    From the displayed map, to zoom in, follow these steps:

    1.      Click the Zoom drop-down menu and select Zoom In.

    2.      Double-click on the pink outlined rectangle to zoom in on the map area. 

     

    If your office is not currently a subscriber to Viewpoint Maps, contact your Account Manager for more information.

    If your office subscribes to Viewpoint Maps and you’d like to order additional CDs, go to: www.galileo.com/360 and select Orders, and then Omni Data.



    Galileo Optimal ShoppingSM in Viewpoint
     

    If you’ve been using Galileo Optimal ShoppingSM in Focalpoint®, you know that you need to book an itinerary before you can shop.

    Did you know that when you use Optimal Shopping in Viewpoint™ (Galileo Desktop), you also have the option to shop for fares without first booking an itinerary? Here’s what you do:

    1.      On the Viewpoint Fares menu, select Galileo Optimal Shopping Tool.

    2.      Complete the Segment Specific Information (and any optional fields) for each leg of the trip and click Add.

    3.      Click Search.

    4.      Select a price and itinerary, and then click Sell.

    For help on any Viewpoint screen, press F1.

     



    Viewpoint Hotel Sort

    Do you use Viewpoint™ to book hotels? Here’s a tip to pinpoint just the right hotel for your customer.

    Complete the Hotel Availability dialog box. Be sure to add all qualifiers that are important to your customer, such as reference point, distance, features, and chain codes.

    After receiving your first availability response, click the More button on the Tool bar. Repeat until the button becomes inactive.

    Sort all available hotels by the most important criterion. If distance from reference point is most important, click the Dist column header. If price is most important, click the Rates header. You can even sort by AAA rating.

    You can sort items on other displays as well, such as air and car availability by clicking on the column headers.

    For Help on any Viewpoint™ screen, press the F1 function key.

    To register for a Viewpoint Hotels self-paced class:

    Go to: www.galileo.com/can360

    Select Galileo Training Services.

    Click Training – Register.

    Select your country and log on.

    In the Self-Paced Online section, click Viewpoint Hotel Specialist and complete the registration.