The customer support resources shown below are designed to guide you in finding information and answers to your questions as quickly and easily as possible.
Support Options
- ASK Travelport
Ask Travelport is online support service available to all Travelport travel agency customers globally. A travel counselor can receive immediate answers to questions 24 hours a day, 365 days. Ask Travelport is much more than an online help system; it's a state of the art knowledge bank that contains over 90 categories of information from everyday business processes to agency billing and local market products and services. It is an easily accessible resource, where through fast and clear navigation, agents can problem solve and learn how to perform many tasks. Ask Travelport is accessible from…… www.ask-travelport.com
- Help Desk
ASK a Question offers you an easy-to-use method to contact our Help Desks through ASK Travelport Web Site. Travelport Help Desk is committed to responding to you within a four (4) hour time frame.
- Contact the Help Desks by telephone
- Supplier Support
Hotel and Car discrepancies please fill out the Travelport Hotel and Car Claim Form.
To expedite your claim, supporting documentation must be sent to hotel&car.claims@travelportgdshelp.com along with a copy of the completed form, by either fax or email.
Airline Debit Memos that need to be disputed, follow these guidelines: Air Debit Memo or this page can also be found on the Go! Home Page, under Quick Links. Click on "Debit Memo Fax Cover."
Training Resources
Worldspan’s Global Learning Center offers e-learning opportunities to enhance your system knowledge including a variety of self-paced tutorials. http://support.travelport.com/supportforms/lms/
Enhancement Suggestions
Do you have an enhancement suggestion that will improve a Worldspan product? We’re interested in your ideas! Please contact your Account Manager to submit enhancement suggestions.
