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​Service and Support

Need help or information? Your questions are important to us! Travelport offers a variety of options to guide you through getting the answers you need.

Formats and Functionality Questions


  • HELP and INFO Reference System
    Access the most complete, up-to-date information concerning Worldspan formats and functionality.
  • ASK Travelport 
    Our free self service portal offers a wealth of information and support documentation. It contains over 4000 answers to the most frequently asked questions.

Hardware/Software Questions

  • HELP and INFO Reference System
    Offers general troubleshooting options for printers including printer jams, loading of ticket stock, power outages and more.

  • Go! Toolkit
    Access hardware-related solutions including frequently asked questions concerning printer issues. 

Still need help?

There are two methods for contacting a Help Desk representative.

  •  E-Mail –   ASK a Question offers you an easy-to-use method to contact our Help Desks through ASK Travelport Web Site, should you need to submit an incident or report a problem. Travelport Help Desk is committed to responding to you within a four (4) hour time frame.
  • Telephone – Call us at one of our global Help Desk locations.