Tracking Data During Conversions
Once PNRs are on queue, you are responsible for tracking all new PNRs created in Apollo after that queue placement, as well as for any changes to those PNRs that were part of the queue placement. Once the data is captured from the queue by Apollo, this data reflects only what was on the queue at the time of placement. During the week of conversion, your Onsite Instructor will train the agency in updating the converted PNRs and the manual conversion of any new PNRs created after the capture by Apollo.
Making Changes to Existing PNRs
As the conversion team converts your data, you may view and make changes to existing PNRs in your old GDS. Click here for Apollo to Travelport conversion issues. Make note of any changed PNR. If the PNR has been converted, it is possible the PNR may redirect its messages and ownership back to your old GDS. If Travelport is installed, then use Travelport to make the changes.
How to Track Data Changes
- Hard Copy: Print any changed or newly created PNRs
- Queue PNRs: Place any changed or newly created PNRs on a non-system queue.
Update the PNRs after Conversion
During the week of conversion, your Onsite Instructor will train the agency in updating the converted PNRs and the manual conversion of any new PNRs created after the capture by Apollo. If you do not have an IOT, click here to view manual conversion procedures.
