Information about Travel Segments
The agency is responsible for updating all Travel Segments. All PNRs with travel segments are placed in Queue 93 category 0. Here's a list of reasons why a segment gets converted to a Travel Segment (TVL):
- Schedule change detected in the original PNR
- Schedule change detected during the upload process
- Invalid Segment Action Status code
- Retention segment
- MK Car and Hotel segments
Some instruction for working PNRs with Travel Segments can be found at the bottom of this page.
Schedule Changes Detected in the Original PNR
Schedule changes are detected from the captured PNR during the conversion process. We have no choice but to convert the segment as a TVL segment. All of the original information is placed in the Free Form field of the Travel Segment.
Schedule Changes Detected During the Upload Process
Any time a schedule change is detected during the upload process, we convert the segment as a TVL segment. All of the original information is placed in the Free Form field of the Travel Segment.
Invalid Segment Action Status Code
All segments containing an invalid action code are converted to a TVL. An example is the UN action code. It is not possible to convert a segment as UN; therefore, this segment is converted to a Travel Segment.
Retention Segments
Retention segments in PNRs convert to TVL segments. Note: PNRs with only retention segments are not usually converted to Travelport.
Car and Hotel Segments
Car and Hotel with MK segments converted as Travel Segments.
Working Travel Segments with /FF2-Verify Segment
See HELP 0MK (override HK and override MK)
Note: The reference to Air Canada is for example only.
- Verify the flight or airline is valid in Travelport.
- HELP AIRLIST (verify if airline is a participant in Travelport)
- If the airline is a participant in Travelport
- If direct access participant.... @AC@2AC6051/21FEB to verify flight validity
- If not direct access or unable to verify with above step contact the carrier.
- After the above steps are accomplished, the format to enter the segment is:
- If MK or non-participant carrier:
0AC6051Y21FEBYYZYYCMK1@
0AC6050Y24FEBYYCYYZMK1@
- If HK: (not applicable to non-participant carrier)
0AC6051Y21FEBYYZYYCHK1-AA@
0AC6050Y24FEBYYCYYZHK1-AA@
- After segments are forced as MK/HK, the next step is to add the times as follows:
- Segment one: .1/1115P120P
- Segment two: .2/210P743P
Reminders
- Ticketing/Itinerary/Invoicing is permissible.
- The override process will not generate a message to the carrier thus, schedule change messages are not transmitted to Travelport.
Follow-up Items after Conversions
