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Special Issues Concerning Sabre PNR Conversions

Travelport Converted PNRs Containing American Airline segments are not Available for Viewing in Sabre
SABRE restricts the access of PNRs containing all AA space after it has been uploaded to Travelport by the conversion programmers. SABRE processes the PNRs and places them in the AA partition, restricting access to the PNR by the SABRE account. Access of the PNR in SABRE is limited to American Airline reservations only. PNRs with other airline space or those combined with AA space are not affected.

The impact to conversion accounts is the inability to display the PNR in the SABRE system once it has been uploaded to the new Travelport SID, even though the account may not have Travelport workstations yet. In the short downtime when the agency converts from SABRE to Travelport, there may be a need to make PNR or ticketing changes. Though this is discouraged, it cannot be avoided and the subscriber must keep track of the changes being made until the PNRs are accessible in Travelport.

Ticket Time Limit
SABRE PNRs with ticketing time limits prior to Travelport conversion date are subject to cancellation in SABRE. When possible, it is suggested that the ticketing time limit be changed to match the conversion date. PNRs with TL are converted in Travelport to 7TAW/00/(conversion date) and placed on queue 9 (ticketing) to alert the account of PNRs requiring attention.

American Airline Electronic Ticketing
Converted PNRs containing American Airline segments and electronic ticket information are not available for viewing in Travelport.

Additional issues:

  • Air segments are entered in PNR with "HK" status if they are HK, KK, KL, SC or PK in Amadeus. This enables the agency to request seat assignments and receive schedule changes.
  • Schedule change PNRs that have not been worked at time of download will be put on Queue 93 Category 1. Invalid segments (e.g., noop flight numbers) will be put into a TVL segment. The original segment information is placed in 5.X unique remarks.
  • Queue follow-ups are put on Queue 93 Category 0 by date in original PNR, with a remark listing the type in 5.Q.
  • All ground auxiliary segments other than car and hotel are put into TVL segments.
  • Car and Hotel segments are entered with the "MK" status.
  • Formats that cannot be translated into Travelport formats are put into unique remark 5.Y.
  • Any changes to a PNR after capture must be kept track of and manually changed in Travelport once the PNR has been uploaded to Travelport.
  • PNRs that were created after the final capture must be manually created in the Travelport system.
  • Fare quotes that appear in the face of the PNR are put into the phone field. (i.e. 9FQT TTL $900)
  • Accounting lines will transfer as remarks and must be manually changed for specific back office environments.
  • Customized name data will be appended to name field with $@data@
  • The "N" in the CC field means that the credit card is not actually present. If the CC is present, "P" would replace the "N".
  • Retention and past dated PNRs will not be uploaded. They are, however, included in the initial PNR count and downloaded.
  • History is not converted from PNRs.
  • Electronic Ticket Records (ETRs) can be displayed after the airlines are advised to change the "issuing system". A Travelport representative will handle this advisory. However, if CO or HP is the issuing airline, the "issuing system" is not automatically changed because CO and HP restrict this function. This problem is sometimes encountered with UA.

PNR Conversion is a Three-Step Process

  • Download (capture)
  • Conversion
  • Upload

 Average PNR Conversion Timelines

  • Download 400 PNRs per hour
  • Conversion 1000 PNRs per hour
  • Upload 300 PNRs per hour