Most Common Delays are Due to:

• The Release Letter not submitted 5 days prior to the retrieval date.
• The Release Letter must be sent by the Agency owning the data.
• Invalid Office ID/PCC and invalid ARC or IATA number.
• The agency did not place the PNRs on queue.

Release Letter Form Procedures

• Verify the correct GDS form is being used.
• All field must be completed, use NA for fields Not Applicable.
• Do not leave date and time blank.
• Be specific as to what Queue/Category number the PNRs are going to be placed before submitting the Release Letter.
• Verify Sid/PCC/Office ID and ARC/IATA number.

E-Mail Procedures

• Attached the completed document to an e-mail and send to the two e-mail addresses list at the top of the form. 
• The e-mail with the attached document must be sent by the agency releasing the data.
• The return e-mail address must reflect the owner's name or agency name.
• Send the Release Letter at least 5 days business days before the retrieval date noted on the Release Letter letter.
• When a customer does not have EMail capability, the ASR or CPP could scan the documents and send an EMail for the customer.

PNR Preparations

• Make sure the PNRs are on queue by the capture date and time.
• Placing the PNRs on queue is the agency's responsibility.

Click here to return to the Quick Reference page and download the correct Release Letter.

* The Release Letter is also know as Agency Authorization for Release of Information. Legal document which gives permission for a specific GDS/CRS to capture data and send the data to another GDS/CRS.