Resolving Problems
When you have problems with converted PNRs, review the information provided below to solve your problems. If you still need help, contact a Conversion Programmer. The conversion teams may be able to help, but we need examples. Collect as many examples as you can. Items like:
- The old CRS record locators
- Passenger names
- Travel date
- Missing segments
- Past date segments are not converted to Travelport.
Missing PNRs
If you are missing any PNRs, first check the following before contacting a conversion programmer:
- Try looking for your PNR at the branch office.
- For PNRs with multiple passengers, try looking for the PNR by another passenger name listed in the PNR. The airline may have split the passengers into two PNRs.
- Remember, no past date or retention PNRs are converted, so verify the travel data.
- Check the creation/modification date on your old CRS PNR. If the PNRs was not on queue before the data capture took place, then the PNR will not be in Travelport.
Still can't find the PNR? Call your Conversion Programmer!
E-mail addresses and telephone numbers can be found on the Contact Us page. Be sure you have the following information available:
- The old CRS record locator
- Passengers name(s)
- Travel date.
